Data Deletion

1. Send your request

Email the privacy contact shown on this page with the subject TUDUMU data deletion request. This is a manual request process, not an automatic delete button. You do not need a portal account or an active loan to contact us.

Include only enough information to help us locate the relevant interaction:

• Your name and the email address or phone number you used with TUDUMU.
• The service involved, for example a website enquiry, loan application, portal account or Tudumu Mangi WhatsApp test.
• An approximate date and a short description of the information you want removed. A request reference is optional; do not post it publicly.
• A safe contact address for our reply. Do not attach a NIDA copy, bank statement, password, PIN or OTP to the initial email.

2. Identity and scope review

Our team reviews the request and may ask for proportionate identity verification through a suitable channel before disclosing or deleting records. Someone acting for another person must have authority to do so.

We identify which records relate to the request and whether they can be deleted, corrected or restricted. If more information is needed, we explain what is needed and how to provide it safely.

3. Outcome and retained records

We respond with the outcome or next steps, including the expected timeframe for your case. Where information must be retained, we explain the relevant reason rather than promising that all records will be immediately erased.

Loan, payment, accounting, consent, fraud-prevention, audit or dispute records may need to remain where an applicable obligation or justified purpose requires retention. Deletion is not a cancellation of an outstanding loan or an amendment to an agreement. You can ask for an explanation or raise a concern if you disagree with the response.

Mangi chat and WhatsApp data

Mangi is currently limited to controlled testing. In those tests, the application does not save website chat as a persistent transcript. Starting a new conversation or refreshing clears the displayed chat, but does not erase a separately submitted application or a staff-handled enquiry.

The Tudumu Mangi WhatsApp test receiver stores limited event metadata, not message text, phone numbers, names or files. If your request concerns a test interaction, include its approximate date and time. Hashed event identifiers mean a phone number alone may not be enough to locate a stored event; our team will explain any limits.

Deleting a chat from your own WhatsApp account does not automatically delete TUDUMU's separate records. Requests about information held independently by Meta, Google, a bank or another provider must also be addressed to that provider. This page does not delete a WhatsApp or Facebook account.

Follow-up and privacy concerns

Reply in the same email thread if you need an update, so the team can follow the request. Our Contact page also lists the office and telephone details if email is not suitable.

You may raise a data-protection concern with Tanzania's Personal Data Protection Commission (PDPC). Our Privacy Policy explains the broader collection and use of information.